Membership Services Associate

Title: Membership Services Associate
Reports to: Club Director
Hours: 28 hours, Monday – Friday 2pm – 8pm


Position Description:

Membership services assistants help with membership sign-in, membership database management, answering phones, and greeting parents and community members.


Responsibilities Include:

Prepare Youth for Success

  • Create an environment that facilitates the achievement of Youth Development Outcomes:
    • Promote and stimulate program participation
    • Recruit new members and participate in the Club orientation process
    • Provide guidance and role modeling to members o Manage membership database
    • Facilitate membership sign-in
  • Community Engagement
    • Provide excellent customer service to various community groups and constituents who use the club
  • Supervision
    • Ensure a productive work environment by participating in Club staff meetings, core area team meetings, and Club trainings
  • Reporting and Tracking
    • Gather, track, and report membership and facility use data on a regular basis


Additional Responsibilities

  1. May participate in special programs and/or events
  2. May be required to drive Club van



Internal: Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain guidelines/instructions; instruct; and advise/counsel.

External: Maintains contact with external community groups, schools, members’ parents and other to assist in resolving problems.


Additional Qualifications:

  • Demonstrated experience working with youth, parents and community partners, particularly in a customer service role
  • Demonstrated ability to use Excel and Microsoft Office programs
  • Experience using data management tools such as Access and Nfocus software experience helpful but not required
  • Demonstrated experience working in a team environment
  • Strong communications skills, both oral and written
  • Must be at least 18 years old
  • Must have completed high school; some college experience preferred
  • Must pass background check


Boys and Girls Club of Dane County is committed to employment equity. All responses will be handled with strict confidence; the position will be open until filled. Interested individuals are invited to submit their resume, cover letter, and three personal references to:

Human Resources
C/o Membership Services Associate
1818 West Beltline
Madison, WI 53713
Phone: (608) 257-2606

Download the Membership Services Associate Job Description